Agreement
This Agreement (“Agreement”) is entered into between the online service for exchanging title units: https://alwaysmoney.org/, hereinafter referred to as the Service Provider, on one side, and the Customer, represented by the individual utilizing the services of the Service Provider, on the other side.
Definitions
- Exchange of Title Units — an automated online service product provided by the Service Provider under these terms and conditions.
- Customer — an individual who agrees to the terms of the Service Provider and joins this Agreement.
- Title Unit — a unit of a payment systеm corresponding to the calculations of electronic systems and representing the rights under the electronic payment systеm’s agreement with its customers.
- Digital Asset — a type of Title Unit requiring transaction processing on a blockchain platform.
- Request — the Customer’s submission of a proposal to buy or sell Title Units using the services provided by the Service Provider. By creating a Request, the Customer accepts the terms of service as offered by the Service Provider for that Request.
1. Terms of the Agreement
These rules are deemed established based on the conditions of a public offer, formed at the time the Customer submits a Request, and constitute a key component of this Agreement. The public offer refers to the information displayed by the Service Provider regarding the conditions for submitting a Request. The main elements of the public offer are the actions completed by the Customer at the end of submitting a Request, indicating their clear intent to proceed with a transaction under the conditions offered by the Service Provider before finalizing the Request. The time, date, and parameters of the Request are automatically generated by the Service Provider at the time the Request is completed. The offer must be accepted by the Customer within 24 hours of the Request’s creation. The service agreement takes effect upon the receipt of the full amount of Title Units specified in the Request from the Customer into the Service Provider’s account. Transactions involving Title Units are processed under the rules, regulations, and formats of the respective electronic settlement systems. The Agreement remains in effect from the time of the Request’s submission until its termination by either party. Any completed operation involving the exchange of Title Units or other operations offered by the Service Provider to the Customer is irrevocable, meaning it cannot be canceled by the Customer after completion and receipt of the agreed compensation under the previously accepted terms of the transaction.
2. Subject of the Agreement
By using technical methods, the Service Provider agrees to perform the exchange of Title Units for a commission from the Customer after the Customer submits a Request. This exchange is executed by selling the Title Units to parties willing to purchase them at a rate no lower than that specified in the Customer’s Request. The Service Provider agrees to transfer the Title Units to the account details provided by the Customer. Any profit generated during the exchange process remains with the Service Provider as an additional benefit and commission reward.
3. Exchange Rules
3.1. General Exchange Rules
3.1.1. The Service Provider guarantees the services for 24 hours from the completion of the Title Unit exchange unless otherwise specified.
3.1.2. If the Service Provider receives an amount different from that specified in the Request, recalculation will be performed according to the actual receipt of Title Units.
3.1.3. If the Title Units are not sent to the Customer’s specified account within 24 hours due to the Service Provider’s fault, the Customer has the right to demand the termination of the Agreement and cancellation of the Request, thus refunding the full amount of Title Units to their account. This refund will be executed provided the Title Units have not yet been transferred to the Customer’s specified account.
3.1.4. In the event of Agreement termination, the refund will occur within 24 hours of receiving the termination request. Delays not caused by the Service Provider are not their responsibility.
3.1.5. If the Customer makes a mistake in transferring Title Units or wishes to cancel the Request after transferring Title Units to the Service Provider’s account, the refund will be made after deducting the payment systеm’s transfer commission (which depends on the network’s requirements for confirming the transaction) and a 5% manual processing fee.
3.1.6. To request a refund, the Customer must submit an email to [email protected]. The email must be sent from the address specified in the Request for which the refund is being requested and must inсlude the Request number and refund account details.
3.1.7. Requests for exchanging Title Units that are actually paid with an amount below the minimum exchange limit are not subject to execution or refund.
3.1.8. If Title Units are not received from the Customer into the Service Provider’s account within the specified period from the time the Request was submitted, the Agreement between the parties is terminated unilaterally by the Service Provider, as the Agreement does not come into force. The Customer may not be notified of this. If the Title Units are received into the Service Provider’s account after the specified period, the Service Provider reserves the right to either return the Title Units from the Request minus commission fees to the Customer or execute the Request at the current exchange rate, provided the Customer contacts the support team.
3.1.9. If there is a delay in transferring Title Units to the account specified by the Customer due to the fault of the payment systеm, the Service Provider shall not be held liable for any damage caused by the late receipt of Title Units. In such cases, the Customer must agree that all claims will be directed to the payment systеm, and the Service Provider will provide assistance to the best of its abilities within the limits of the law.
3.1.10. If the falsification of communication streams or any interference aimed at disrupting the Service Provider’s operations, particularly its program code, is detected, the Request will be suspended, and the transferred Title Units will be recalculated in accordance with the current Agreement. If the Customer disagrees with the recalculation, they have the full right to terminate the Agreement, and the Title Units will be sent to the account details specified by the Customer, minus all applicable commission fees.
3.1.11. By using the services of the Service Provider, the Customer fully agrees that the Service Provider assumes limited liability corresponding to the scope of these rules for the received Title Units and provides no additional guarantees to the Customer, nor does it bear additional liability. Likewise, the Customer does not bear additional liability to the Service Provider.
3.1.12. The Customer undertakes to comply with the norms of applicable legislation, refrain from falsifying communication streams, and avoid creating obstacles to the normal functioning of the Service Provider’s program code.
3.1.14. The Service Provider shall not be held liable for damages or consequences arising from the incorrect transfer of Title Units if the Customer provided incorrect account details in the Request.
3.2. Features of Bank-Related Transactions
3.2.2. Bank transfers can be performed within the framework of the payment systеm’s internet banking. If the Request was initiated through a bank operator or ATM, the Title Units will be returned to the Customer within no more than one day, taking into account the commissions. The return of Title Units will be made only after confirmation by the sender’s security service.
3.2.3. If the Customer provides incorrect data in the recipient’s account information, the Service Provider bears no responsibility for any unfavorable consequences or damages resulting from this error.
3.2.4. The transfer of Title Units to Visa/MasterCard may take up to 60 minutes and, in exceptional cases, up to 5 (five) banking days.
3.2.5. If the Customer adjusts the payment amount or makes the payment from a third-party account, the Service Provider reserves the right to block such a payment. The return of Title Units will occur based on the Customer’s application and under the conditions specified in section 3.1.4. of this Agreement.
3.3. Features of Title Unit Exchanges Requiring Blockchain Platform Processing
The Customer performs a transaction on the service involving Title Units, where the transaction speed depends on the processing speed on the specific blockchain platform.
3.3.1. Requests for exchanges where the Customer gives such Title Units are considered paid upon receipt of the required amount in the Service Provider’s account from the Customer and upon the transaction receiving the necessary number of network confirmations.
3.3.2. The Service Provider recommends that the Customer set the commission recommended by the network to expedite transaction confirmation.
3.3.3. The payout amount for the Request is reserved for 1 hour from the time the Request is created. If payment for the Request is received more than 1 hour after its creation, the exchange may be delayed depending on the availability of the required currency reserve.
3.3.4. The exchange rate is fixed after the transaction receives the necessary network confirmations. The fixation is carried out based on the rate deviations in the Request compared to exchanges like Binance and Kucoin. Recalculation is only possible in favor of the exchange service. Minor deviations within the parser operation timeframe of 1-2 minutes are possible.
3.3.5. The Service Provider recalculates the payout amount based on the current rate, considering the selected exchange direction in the following cases:
3.3.5.1. If the transaction for the Request is received after the allotted payment time;
3.3.5.2. If the transaction for the Request is received on time but the received amount does not match the amount specified in the Request;
3.3.5.3. If the payout for the Request could not be processed due to an incorrect recipient account or restrictions on accepting Title Units by the recipient;
3.3.5.4. If the rate changes, the recalculation conditions are specified at the time of creating the Request. The Service Provider reserves the right to fulfill the Request at the current rate at the time of actual payout.
3.3.6. Requests for exchanges where the Customer receives such Title Units may take from 5 minutes to 180 minutes.
3.3.7. In cases of high network load or technical issues unrelated to the Service Provider, the time for delivering Title Units to the Customer’s account may extend to 48 hours.
3.3.8. Requests for exchanges involving such Title Units, where the actual paid amount is less than the minimum exchange amount, are not subject to execution or refund.
3.3.9. If the Customer has paid for an exchange involving such Title Units, where the Customer gives but the Title Units are not credited to the Service Provider’s account after the set payment time, the Customer must report this to the Service Provider’s support team. When contacting support, the Customer must provide a screenshot of the transfer from their wallet or exchange. The screenshot must clearly display the transfer date and recipient address. After the Customer contacts support and the payment is confirmed via the screenshot, the payment address will be archived. If the Customer does not report this issue within 12 hours from the creation of the request, the Service Provider reserves the right not to fulfill this delayed payment exchange.
3.3.10. To avoid potential issues when transferring Digital Assets, it is recommended to verify your cryptocurrency address and incoming transactions for high-risk indicators using a specialized service such as AMLbot. To ensure the safety of users involved in the receipt of Digital Assets and to counteract the laundering of funds obtained illegally, the service adheres to AML and KYC policies, which form an integral part of this Agreement.
4. Rights and Obligations of the Parties
4.1. The Customer has the right to change the recipient’s details by submitting a request for change via an email sent to [email protected]. The email must be sent from the address specified in the Request for which the Customer wishes to change the recipient details. The email must also inсlude the Request number and the new recipient details. This clause is valid if the Title Units have not yet been sent by the Service Provider.
4.2. The Customer undertakes to:
- Provide a valid email address when creating Requests;
- Refrain from facilitating any illegal trade or other unlawful operations using the services of the Service Provider;
- Refrain from engaging in financial fraud, using the service to create or promote pyramid schemes, or performing other actions contrary to legislation and legal norms;
- Avoid any actions that may directly or indirectly harm anti-money laundering and legalization efforts for funds obtained illegally;
- Provide all documents verifying their identity upon the service’s request in cases of suspected fraud or money laundering;
- Not interfere with the Service Provider’s operations or harm its software and hardware components, and provide accurate data to ensure compliance with all Agreement terms;
- Refrain from using traffic inflation systems or spam methods when participating in the affiliate program.
4.3. The Service Provider has the right to:
- Establish a systеm of discounts for exchange transactions at its discretion;
- Disregard discounts on exchanges if the exchange service incurs a loss from the Request, i.e., the exchange percentage is negative or equals zero;
- Suspend an operation if it is found that the Customer intends to profit from the exchange service rate difference until the circumstances are clarified by the service’s security team;
- Upon a corresponding request, provide information about the transfer of Title Units to law enforcement authorities, payment systеm administrations, or victims of unlawful actions who have been affected by proven fraud established by judicial authorities;
- If the exchange rate in the Request does not correspond to the market rate for any reason, recalculate the Request at the current rate or issue a refund of the Title Units to the Customer;
- Refuse to enter into the Agreement and fulfill the Request, cancel an ongoing operation, and return the Title Units deposited by the Customer if the Customer fails to comply with the terms of this Agreement, without limitation to these terms.
5. Force Majeure
In cases where unforeseen circumstances arise during the processing of the Customer’s Request, preventing the Service Provider from fulfilling the terms of the Agreement, the execution period of the Request is postponed for the duration of the force majeure event. Neither the Customer nor the Service Provider shall be held liable to each other for delays or non-fulfillment of their obligations resulting from such force majeure circumstances, including natural disasters, fires, floods, terrorist acts, changes in government, civil unrest, or the failure of payment systems, power supply systems, communication networks, and Internet service providers. The Service Provider has the right to request a document from the Customer confirming the occurrence of the force majeure event.
In case of an error in the payment of an exchange, the Customer will be notified via the Request status and/or email.
6. Jurisdiction and Taxation
The services provided by the https://alwaysmoney.org/ platform may not be allowed in certain jurisdictions. By accepting the terms of use, the Customer confirms they are not a resident of such a jurisdiction. This Agreement does not override the current legislation of the countries of registration and location of the Service and the Customer, nor the contractual relationships between the Customer and the Payment systеm(s). If, under the current legislation or other agreements, the Customer is not permitted to use the Service’s services, such use is prohibited under this Agreement and will be deemed illegal, with the Customer bearing responsibility in accordance with the applicable legislation.
The Service is not a tax agent for the Customer and will not notify the Customer of their tax obligations. The Customer agrees to independently pay all taxes required under the tax laws of their place of residence.
The Customer guarantees that they are the owner or have legitimate grounds for disposing of the funds used in their transactions.
This Agreement is accepted by both parties, represented by the Service Provider and the Customer, as legally equivalent to a written agreement.
7. Claims and Disputes
Claims under this Agreement are accepted by the Service Provider in the form of an email in which the Customer specifies the essence of the claim. The email should be sent to the Service Provider’s contact information listed on the website.
8. Miscellaneous
8.1. The use of the Service Provider’s services for illegal transfers and fraudulent activities is strictly prohibited. By entering into this Agreement, the Customer agrees to comply with these requirements and, in cases of fraud, bear criminal liability in accordance with applicable laws.
8.2. This Agreement may be amended by the Service Provider unilaterally without additional notice to the Customer.
